Linyi Yuze Construction Material CO., LTD

Yuze Material is a professional manufacturer of new decoration materials. We have 25 years of production experience and 10 years export experience, which makes us very professional at quality control system, and professiona at export.

Our company is located in Linyi city, Shandong Province, China. The main products are WPC wall panel, WPC Ceiling, WPC decking, SPC flooring, PVC marble sheet, PVC molding, WPC timber tubes, and related accessories, etc. Two factory (60 productrion lines) in charge of production. We believe quality is the basic of long time cooperation, therefore, We have strict quality requirements, Our mission is to focus on customers′ requirement and continuously create maximum value for customers.

Welcome you visit our factory and hope we can cooperate with you in the near future.

1. Who we are?

We are located in Linyi City, Shandong Province, China, main products, WPC wall panel, outdoor products and other decorations and constructions material.

We have more than 10 year′s experience for export.

2. How can we guarantee quality?

Always a pre-production sample before mass production;

Always final Inspection before shipment;

4. Why should you buy from us not from other suppliers?

We have our own factory, with strong research and development production team, production workshop of more than 1 0 0 0 0 square meters

5. What services can we provide?

Understand customer needs: Take the time to understand your customers′ requirements and expectations. Listen actively, ask questions, and gather information to gain insights into their needs.

Be responsive: Respond to customer inquiries and concerns promptly. Aim to provide timely solutions and avoid keeping customers waiting for extended periods. Promptness demonstrates that you value their time and concerns.

Develop product knowledge: Thoroughly understand your products or services so that you can provide accurate and helpful information to customers. Be prepared to answer questions and offer appropriate recommendations.

Train your employees: Ensure that your employees are well-trained and equipped to deliver exceptional customer service. Provide regular training sessions to enhance their product knowledge, communication skills, and problem-solving abilities.

Practice active listening: Give your full attention to customers when they are expressing their concerns or needs. Show empathy, ask clarifying questions, and paraphrase to demonstrate that you understand their perspective.

Be courteous and respectful: Treat your customers with respect and courtesy at all times. Use polite language, maintain a positive tone, and avoid becoming defensive or argumentative, even in challenging situations.

Personalize the experience: Whenever possible, personalize your interactions with customers. Address them by their names, remember their preferences, and offer tailored solutions that meet their specific needs.

Be proactive: Anticipate customer needs and offer proactive assistance. Provide relevant information, suggest additional products or services that may benefit them, or offer after-sales support to ensure their satisfaction.

Resolve complaints effectively: When customers have complaints or issues, handle them promptly and professionally. Apologize for any inconvenience caused, seek to understand the problem, and offer a fair resolution to address their concerns.

Collect feedback: Encourage customers to provide feedback on their experiences. Regularly collect customer feedback through surveys, reviews, or other channels. Use this feedback to identify areas for improvement and make necessary adjustments.

Continuously improve: Strive for ongoing improvement in your customer service efforts. Regularly review and analyze customer feedback, identify patterns or trends, and implement changes to enhance the customer experience.